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Production Support - New York, NY
Production Support Analyst for FX/Emerging Markets trading apps in NYC. 8+ yrs required. Manage incidents, monitor systems, optimize performance. Linux, SQL, Splunk expertise needed.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
We are seeking an experienced Production Support Analyst to join the team supporting a suite of FX LCT / Emerging Markets trading applications. This role involves frontline support for end users, managing major incidents, system monitoring, and proactive performance improvements.
Requirements
- Production support for trading applications
- Experience with monitoring tools (e.g., ITRS Geneos, Dynatrace, Splunk)
- Linux, Shell Scripting, SQL
- Strong knowledge of incident management, batch systems, and risk systems
- Excellent communication and stakeholder engagement skills
Requirements Summary
8+ years of experience in production support, strong knowledge of incident management, batch systems, and risk systems, excellent communication and stakeholder engagement skills
