Program and Partner Operations Manager Customer Health Assurance CEG

ServiceNow is seeking a Program and Partner Operations Manager for the Customer Health Assurance CHA team within the Customer Excellence Group. This role focuses on supporting global program execution, cross-functional alignment, and providing operational support for Geo Strategic Advisors and Platform Strategists, as well as ensuring efficient processes for partnerships and stakeholder collaboration. The position requires strong organizational skills and attention to detail.

Requirements

• 5 to 7 years of experience in global operations partner management or program coordination
• Experience supporting large scale cross functional programs or customer success initiatives
• Excellent organizational skills with a strong focus on execution follow through and attention to detail
• Strong written and verbal communication skills
• Familiarity with CRM systems dashboards and internal support ticketing tools
• Experience working with global teams across multiple time zones and levels
• Familiarity with ServiceNow programs tools and processes or similar enterprise environments preferred

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• Flexible time away plan and family leave programs