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Blue Yonder
Program Manager - ServiceNow
Program Manager - ServiceNow at Blue Yonder, Bengaluru. Lead enterprise platform strategy, governance & delivery across ITSM, CMDB, ITOM, HRSD, CSM, GRC. Manage architects & developers. 15+ yrs IT, 8-10 yrs ServiceNow leadership required.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
Integration Hub
Security Operations
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
Responsible for the overall strategy, governance, roadmap, and delivery of the ServiceNow platform across the enterprise, ensuring alignment with business objectives and IT strategy. Lead a team of ServiceNow architects, developers, and functional consultants, driving platform innovation, automation, process optimization, and guiding stakeholders and junior team members while maintaining stability and compliance.
Requirements
- Deep expertise in multiple ServiceNow modules — e.g., ITSM, CMDB, ITOM, ITAM, HRSD, CSM, GRC, SecOps.
- Proven experience managing enterprise-scale ServiceNow implementations and transformations.
- Strong understanding of ITIL processes, IT service management, and enterprise workflow automation.
- Experience defining platform strategy, governance, and operating models.
- Demonstrated ability to manage internal teams, vendors, and offshore delivery partners.
- Solid understanding of integration frameworks, data governance, and platform security.
- Hands-on experience in ServiceNow roadmap planning, budgeting, and capacity management.
Requirements Summary
15+ years of IT experience, 8-10 years in ServiceNow leadership or platform ownership roles, deep expertise in multiple ServiceNow modules
