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Public Service Division
Project Manager
Project Manager at NLB, Chai Chee. Oversee IT Service Desk operations using ServiceNow. 5-8 years IT experience, ITIL knowledge required. Flexible work benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
The National Library Board (NLB) is seeking a Project Manager to oversee the day-to-day operations of the IT Service Desk and Technical Support team. The successful candidate will be responsible for incident, problem, change, and service request management, as well as ensuring compliance to IT-QMS and security standards.
Requirements
- 5 to 8 years of relevant experience in IT infrastructure services
- Familiarity with the ITIL framework
- Experience with industry ITSM tools such as ServiceNow, JIRA, BMC Helix
Benefits
- Flexible, hybrid work environment
- Rewarding, impactful deliverables
- Opportunity for professional development, innovation, and impact
Requirements Summary
5-8 years of IT experience, ITIL framework familiarity, industry ITSM tools experience
