Project Manager, Contact Center

The Project Manager supports Cellular Sales’ Contact Center leadership by driving the planning, execution, and delivery of strategic initiatives.

Requirements

• Lead the end-to-end planning and execution of contact center projects
• Define scope, requirements, timelines, and deliverables
• Develop and maintain project schedules
• Track project costs and resources
• Document project plans, processes, and outcomes
• Implement proven strategies to improve current workflows and introduce new processes
• Serve as the primary point of contact between Contact Center leadership, cross-functional departments, and external partners
• Facilitate clear, consistent communication across all stakeholders
• Provide regular updates on project status, risks, and outcomes
• Create and deliver executive-level presentations
• Conduct ongoing touchpoints with stakeholders

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development