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ConnectOS
QA & Major Incident Manager (AU MSP, WFH)
Join ConnectOS as a QA & Major Incident Manager in the Philippines (WFH). Leverage ServiceNow skills to enhance quality assurance and incident management.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 23, 2025
ConnectOS is seeking a QA & Major Incident Manager for a full-time position, remote and based in Philippines. The role involves developing and implementing a quality assurance framework, conducting process audits and compliance, managing major incidents, and participating in a 24/7 MIM roster. This is a great opportunity to join a leading IT service management company focused on delivering IT as a Service.
Requirements
- 5+ Years of Experience in Quality Assurance or Service Management
- 3+ Years in a Leadership Role
- Experience with ITIL Processes
- Experience with Service Management Tools, ServiceNow preferred
- 3+ years’ experience as a Major Incident Manager
- Working with an MSP experience is highly desirable
Benefits
- WFH
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
Requirements Summary
5+ years in QA or service mgmt. 3+ years leadership experience with ITIL processes, service mgmt tools (ServiceNow preferred). 3+ years Major Incident management experience
