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ConnectOS
QA & Major Incident Manager (AU MSP, WFH)
Join ConnectOS as a QA & Major Incident Manager in the Philippines (WFH). Leverage ServiceNow skills to enhance quality assurance and incident management.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 23, 2025
ConnectOS is seeking a QA & Major Incident Manager to join their team in the Philippines. The role involves designing and implementing a robust quality assurance framework, conducting process audits, identifying process improvement opportunities, and managing major incidents. The company is a leading provider of converged IT services, focusing on empowering organizations to gain a competitive advantage in a technology-driven world.
Requirements
- 5+ Years of Experience in Quality Assurance or Service Management
- 3+ Years in a Leadership Role
- Extensive experience with ITIL Processes
- Hands-on experience working with ITSM tools, ServiceNow preferred
- 3+ years’ experience as a Major Incident Manager
Benefits
- WFH
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave
- Competitive salary package
- Annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits
- 13th Month Pay
- Company Events
- Work Life Balance
- Career growth opportunities
Requirements Summary
5+ years in QA or service mgmt. 3+ years leadership experience. Strong ITIL/Service Management experience, ServiceNow proficiency preferred. 3+ years Major Incident Mgmt experience
