Regional Service Management Lead

We are looking for a Regional Service Management Lead to act as the local face of IT, ensuring the seamless operation of technology services across our global offices. As a Regional Service Management Lead, you will be the primary point of contact for IT services in your designated region, working closely with senior business stakeholders to ensure their technology needs are met.

Requirements

• Experience in IT service management, stakeholder engagement, and major incident management
• Strong problem-solving, analytical, and influencing skills
• Proven ability to drive technology adoption and service improvements
• Excellent communication skills, with the ability to translate technical concepts for non-technical audiences
• Ability to manage third-party vendors and oversee service delivery
• Familiarity with ITSM tools (e.g., ServiceNow) and modern service management practices
• A collaborative, professional, and proactive mindset

Benefits

• Competitive compensation and professional development opportunities
• Work in a dynamic, global environment with diverse teams and business leaders
• Drive meaningful technology improvements that impact business success
• Be part of an inclusive, forward-thinking organisation that values innovation and service excellence