Nestle Operational Services Worldwide SA

Reliability Engineering Team Coordinator​

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Direct Hire
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
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Incident Management
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Security Operations
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
October 30, 2025

Nestlé Nespresso is seeking a Reliability Engineer Coordinator to join their team, working on the Nespresso eCommerce business in Bangalore, India. The role involves overseeing team performance, facilitating collaboration, and ensuring effective communication with stakeholders and incident response. This position requires a technically proficient individual with excellent English communication skills, contributing to a growing technology organization.

Requirements

  • Coordinate daily activities and workflows of the Reliability Engineers team.
  • Actively/Proactively lead incident response from detection to resolution.
  • Manage schedules for incident response and ensure timely resolution of issues.
  • Define and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
  • Prepare and present reports on team performance.
  • Lead post-incident review sessions.
  • Collaborate with cross-functional teams.
  • Support the development of training materials.

Benefits

  • Flexible work policies
  • Opportunity for career and personal development

Requirements Summary

Bachelor's in computer science/engineering. 5+ years reliability engineering experience (eCommerce/SaaS preferred). Proficient with incident management tools & Google for Work. Strong English & collaboration skills