.svg)
Wipro Limited
Remote Desktop Support with Italian
Join Wipro Limited as a Remote Desktop Support Specialist in Gdansk. Utilize ServiceNow for ticketing, providing IT support in English and Italian. Benefits include flexible packages and premium medical services.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
We are seeking a skilled and customer-focused Remote Desktop Support Specialist to join our IT support team. In this role, you will provide remote technical assistance to users experiencing software, hardware, or network-related issues.
Requirements
- 2-3 years of experience in a service desk or technical support role
- English on at least B2 level – mandatory
- Italian on at least B2 level – mandatory
- Proficiency in Windows, macOS, and Linux operating systems
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop Protocol)
- Knowledge of basic networking concepts and troubleshooting (DNS, DHCP, VPN, Wi-Fi)
- Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- Patience and ability to guide non-technical users effectively
Benefits
- Flexible benefits package tailored to your needs
- Premium medical services for employees and family members
- Life & Disability Insurance for employees and family members and profitable Voluntary Pension Fund
- Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
- Integration and cultural events for employees
- Reward and recognition programs for high performers
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
- Friendly and inclusive company culture
Requirements Summary
2-3 years of experience, proficiency in Windows, macOS, and Linux, strong problem-solving and analytical skills, excellent written and verbal communication
