Remote Service Desk Manager - Active Secret Clearance Required

The Remote Service Desk Manager will manage the performance of Level 1 services and support to customers, ensuring they meet or exceed customer expectations. They will oversee 100% of the requests, incidents, and problems, and manage and coordinate urgent and complicated support issues.

Requirements

• Extensive experience with ServiceNow and Remedy
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
• Plans and leads major technology assignments
• Evaluates performance results and recommends major changes affecting short-term project growth and success
• Functions as a technical expert across multiple project assignments
• May supervise others
• Secret clearance
• Bachelor's degree or higher required
• 4-9 years experience in an IT Service Desk Environment
• Help Desk Institute (HDI) or Service Desk Institute (HSi) certification
• ITIL certification

Benefits

• Proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs