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Pathway Communications
Remote Technical Service Desk Agent
Join Pathway Communications as a Remote Technical Service Desk Agent. Leverage ServiceNow skills to resolve technical issues and deliver top-notch support.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 15, 2025
The Service Desk Representative provides front-line support for technical issues, ensuring swift resolution and excellent customer service.
Requirements
- 2-4 years of experience in technical support or IT service desk roles.
- Hands-on experience with troubleshooting Windows/MacOS, MS Office Suite, and networking issues.
- Knowledge of Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira).
Requirements Summary
Diploma or degree in Computer Science, Information Technology, or related field, 2-4 years of experience in technical support, hands-on experience with troubleshooting
