Senior ServiceNow Pre-Sales Architect

As a Senior ServiceNow Pre-Sales Architect, you will bridge the gap between our sales department and prospective customers, ensuring the successful implementation and adoption of ServiceNow solutions. You will tailor value messaging to address the specific pains, needs, and use cases of our prospects, driving impactful business outcomes.

Requirements

• Serve as the main technical liaison between the TELUS Business sales department and prospective customers
• Assist in the preparation of Sales Proposals, Scope of Work, and RFP/RFI documents based on customer needs
• Configure and maintain live demonstration environments of ServiceNow Instances
• Work closely with the Sales team to ensure the understanding and positioning of solutions
• Join sales team meetings with existing and new customers to provide solution assistance
• Create and manage Proof of Concept (PoC) engagements with prospects
• Proactively follow up with the Sales Team and prospects for additional information or clarifications
• Accurately define prospect requirements into TELUS Business Statements of Work through collaboration with the Sales team, Delivery Leads, and prospects
• Team with sales and technical teams on managing overall client relationships and sales of additional products and services
• Manage high-level expectations and earn the trust and respect of all stakeholders to become their trusted advisor
• Demonstrate awareness of industry trends, developments, and leading-edge technologies, presenting senior management with evaluations and recommendations
• Strong organizational skills and time management
• Experience delivering discovery and requirements workshops, Proof of Concepts, and engaging software demonstrations
• Experience and/or certifications with one or more ServiceNow modules: ITSM, CSM, SPM, HRSD, ITAM/SAM, and ITOM

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills