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ServiceNow
Renewal Account Manager
ServiceNow Renewal Account Manager: Drive SaaS contract renewals & customer retention for enterprise clients. 5+ yrs exp required. Competitive salary, growth opportunities.
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 3, 2025
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. We are seeking a Renewal Account Manager to negotiate renewal contracts and enhance customer relationships. The ideal candidate will have experience in leveraging AI, customer retention, and adoption of SaaS products.
Requirements
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
- Advanced proficiency with contract renewal processes
- Experience building relationships with peers and partners
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
- Deep expertise with a SaaS model focused on enterprise software preferred
- Must be fluent in Japanese
- Must be authorized work in Japan
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
Requirements Summary
5+ years of experience in Renewal Account Management or Customer Success, advanced proficiency with contract renewal processes, and excellent customer management skills
