Renewal Account Manager - Enterprise

ServiceNow is seeking a Renewal Account Manager for Enterprise customers to negotiate contract renewals, identify customer needs, and manage renewals. This role focuses on maximizing contract value and improving the customer relationship while ensuring compliance and regulatory adherence. ServiceNow is a market leader in AI-enhanced technology, serving over 8,100 customers and 85% of the Fortune 500.

Requirements

• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.

Benefits

• Health plans
• 401(k) Plan
• ESPP
• matching donations
• flexible time away plan
• family leave programs