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ServiceNow
Renewal Account Manager - Enterprise
ServiceNow Renewal Account Manager - Enterprise in Waltham, MA. Manage enterprise SaaS renewals, negotiate contracts, drive adoption. 5+ yrs exp required. Competitive pay, growth opportunities.
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 5, 2025
Renewal Account Manager - Enterprise role involves negotiating renewal contracts, developing win/win negotiation strategies, and maintaining customer relationships.
Requirements
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
- Advanced proficiency with contract renewal processes
- Experience building relationships with peers and partners
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
- Deep expertise with a SaaS model focused on enterprise software preferred
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
Requirements Summary
5+ years of experience in Renewal Account Management or Customer Success, advanced contract renewal process skills, and excellent customer management skills
