Renewal Account Manager - Federal

ServiceNow is seeking a Renewal Account Manager - Federal to negotiate all facets of renewal contracts, develop win/win negotiation strategies, and identify customer needs. The role focuses on customer retention and maximizing value realization while ensuring compliance with licensing models. ServiceNow is a leading global market leader in cloud-based technology.

Requirements

• Experience in leveraging or critical thinking about how to integrate AI into work processes.
• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.
• Excellent customer management skills.
• Strong work ethic and quota achievement.
• Deep expertise with a SaaS model focused on enterprise software preferred.
• Federal Experience preferred

Benefits

• Health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan and family leave programs
• competitive On Target Earnings (OTE) incentive compensation structure