Renewal Account Manager - Federal

ServiceNow is seeking a Renewal Account Manager to drive the renewal of contracts, identify customer needs, and proactively manage customer health. The role involves negotiation, account management, and ensuring customer value is realized, with opportunities for professional growth within a global company. This position focuses on both the sales and customer success aspects of the Renewal Account Management/Customer Success capacity.

Requirements

• Experience in integrating AI into work processes.
• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.
• Excellent customer management skills.
• Strong work ethic and quota achievement.
• Deep expertise with a SaaS model focused on enterprise software.
• Federal experience preferred.

Benefits

• health plans
• 401(k) Plan
• ESPP
• matching donations
• flexible time away plan
• family leave programs