Renewal Account Manager - Partner Renewals

We are seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The ideal candidate will have experience in leveraging AI in work processes, demonstrated success in Renewal Account Management or Customer Success, and excellent customer management skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
• Advanced proficiency with contract renewal processes
• Experience building relationships with peers and partners
• Excellent customer management skills; including sales, account management, and customer service
• Personal initiative to identify areas of process improvement and efficiency
• Strong work ethic and quota achievement
• Deep expertise with a SaaS model focused on enterprise software preferred

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs