Renewal Account Manager - Partner Renewals

ServiceNow is seeking a Renewal Account Manager to focus on renewal contracts, drive contract value, and enhance the customer relationship. The role involves negotiating contract terms, identifying renewal needs, and managing key account health metrics. This position supports renewal closure, customer retention, and ensuring alignment with broader teams.

Requirements

• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
• Advanced proficiency with contract renewal processes.
• Excellent customer management skills, including sales, account management, and customer service.

Benefits

• Health plans
• 401(k) Plan with company match
• Equity (when applicable)
• Flexible spending accounts
• Flexible time away plan
• Family leave programs