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ServiceNow
Renewal Account Manager - SLED
ServiceNow Renewal Account Manager (SLED) in Waltham, MA. Manage complex SaaS renewals, leverage AI workflows, negotiate contracts. Requires 5+ yrs renewal/customer success experience, contract expertise, strong sales skills. ServiceNow platform knowledge essential.
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 3, 2025
ServiceNow is seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The ideal candidate will have experience in leveraging AI into work processes, demonstrated success in renewal account management or customer success, and advanced proficiency with contract renewal processes.
Requirements
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
- Advanced proficiency with contract renewal processes
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
Benefits
- Export Control Regulations accomodation
Requirements Summary
5+ years of experience in renewal account management or customer success, advanced proficiency with contract renewal processes, and excellent customer management skills
