.svg)
Renewal Account Manager - State and Local Government
Join ServiceNow as a Renewal Account Manager in Virginia, focusing on state and local government. Leverage your SaaS and ServiceNow skills to drive contract renewals and enhance customer relationships. 5+ years in account management required. Benefits include health plans, 401(k), and flexible time off.
Job description
ServiceNow is seeking a Renewal Account Manager for state and local government. This role focuses on retaining existing customers and driving renewal of service contracts. The position involves negotiating renewals, identifying customer needs, and providing account management to improve customer value and engagement. ServiceNow is seeking someone with experience in SaaS, renewal contract processes, and relationship building within the public sector.
Requirements
- Experience in integrating AI into work processes.
- 5+ years demonstrated success in Renewal Account Management or Customer Success.
- Experience leading customer retention and adoption of a SaaS product.
- Advanced proficiency with contract renewal processes.
- Experience building relationships with peers and partners.
- Excellent customer management skills.
- Strong work ethic and quota achievement.
Benefits
- health plans
- 401(k) Plan
- ESPP
- matching donations
- flexible time away plan and family leave programs
Requirements Summary
Apply now
