Retail Online Production Support Analyst

The Retail Online Production Support Analyst will provide support covering incidents, coordinating IS&T functions, and driving change to build fault tolerance. This role involves proactive issue identification, communication with stakeholders, and analytical skills to improve systems and processes. The position requires exceptional analytical skills and the ability to deliver operational improvements.

Requirements

• 3+ years of experience providing production support for internal or partner teams.
• A keen passion for solving complex problems and creating innovative solutions.
• Demonstrated ability to communicate with and influence at all levels of an organization.
• Ability to work weekends and holidays to provide critical support coverage.
• Experience with SAP modules (e.g., S/4HANA, ECC) is preferred.
• Familiarity with AI/ML concepts is a plus.
• Hands-on experience with ServiceNow or similar ticketing system is required.