Revenue Cycle Support Specialist

The Revenue Cycle Support Specialist provides 'Best in Class' support for Included Health's Clinicians so they can focus on providing the highest level of care for our member population. The role involves communicating effectively and providing clinical application support for Included Health clinicians.

Requirements

• Bachelor's Degree or equivalent experience in a Healthcare IT support setting.
• Proven experience using EHR/practice management tools such as AthenaOne.
• 3-5 years of call center experience related to clinician support.
• Experience with Jira, ServiceNow or other service desk ticketing applications.
• Exceptional customer service skills.
• Knowledge of Healthcare and medical terminology.
• HIPAA certified

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ('PTO') and Discretionary Time Off ('DTO')
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
• Work-From-Home reimbursement to support team collaboration home office work