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FlexTrade
SaaS Operations Delivery Manager (SaaS Ops)
Join FlexTrade as a SaaS Operations Delivery Manager in Great Neck, NY. Leverage your ITIL4 and ServiceNow skills to ensure service excellence in a fast-paced environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 22, 2025
We are looking for a hands-on SaaS Operations Delivery Manager to play a pivotal role in ensuring service delivery excellence. The ideal person for this role will be a hands-on technical lead who is able to understand the technical work being undertaken by the team, across hardware, virtualization, storage, networking, Citrix, Windows and Linux.
Requirements
- 5+ years’ experience in an ITSM coordination/supervisory role, preferably within an MSP or IT service environment
- Knowledge of formal IT Service Management principles, being at least ITIL4 foundation certified
- Familiarity with IT service management tools (e.g. ServiceNow)
- Ability to handle competing priorities in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Customer-focused mindset with a passion for delivering excellent service
- Excellent organisational and time management skills
- Strong communication and interpersonal abilities, both written and verbal
Benefits
- EEO employer
- No unsolicited resumes from search firm recruiters
Requirements Summary
5+ years of ITSM coordination experience, ITIL4 certification, knowledge of IT service management tools
