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IFS
SaaS Operations Engineer (IGT1 Lanka: Sitecore)
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 8, 2025
IGT1 Lanka is seeking a SaaS Operations Engineer to join their global team, working directly with Sitecore production systems. The role involves operational tasks, incident management, customer support, and contributing to high-impact projects. The company emphasizes a people-first culture and offers opportunities for growth within a collaborative, international environment.
Requirements
- Deliver standardized services from service catalogue
- Handle L2 incidents using troubleshooting guides
- Contribute to root cause analysis
- Respond to customer requests
- Perform application and infrastructure deployment and maintenance
- Monitor systems and manage events proactively
- Collaborate with cross-functional engineering teams
- Ensure high-quality work and attention to detail
- Propose and document improvements
Requirements Summary
1-2 years experience with Azure/AWS, no. 1-2 yrs on-call experience. Bachelor's degree required, with Kubernetes/Linux experience
