Salesforce Technical Support Manager (L1/L2 - ITIL, ITSM)

Accellor is seeking a highly skilled Salesforce Technical Support Manager to oversee a support team in both L1 and L2 roles, with ServiceNow expertise. The role focuses on providing efficient and timely resolution of issues for Salesforce and ServiceNow platforms, fostering positive customer experience, and driving continuous improvement. This position requires strong team management, system monitoring, and collaboration with other teams.

Requirements

• 10+ years of experience in Salesforce
• Strong blend of technical Salesforce expertise, excellent customer service skills, and a solid understanding of IT service management principles, especially in ServiceNow.
• Minimum of 6 years of professional experience in the web development field
• Experience in support role in Salesforce.
• Certification is mandatory
• Team handling experience
• Good communication and interpersonal skills.