NEORIS

SAP SD Track Lead

SAP SD Track Lead at NEORIS, Monterrey. Lead SD consultants, manage ServiceNow tickets, ensure SLA compliance, handle complex incidents. 5+ years SAP SD/LETRA required. Competitive benefits.

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Consulting
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
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Incident Management
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Problem Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
December 4, 2025

EPAM NEORIS is a Digital Accelerator that helps companies enter the future, with 20 years of experience as Digital Partners of some of the world's largest companies. We are looking for an SAP SD Track Lead.

Requirements

  • More than 5 years of experience in SAP SD and LETRA.
  • Management and coordination of a team of SAP consultants (SD and related modules).
  • Assignment, follow-up and balancing of workloads within the AMS model.
  • Supervision of SLA compliance, quality of deliverables, and response times.
  • Attention and resolution of complex incidents and requirements in SAP SD.
  • Knowledge in configuration, specification preparation, and unitary / integral / UAT test validation.
  • Management of ticket management tools (ServiceNow, Remedy, JIRA, etc.).
  • Accompaniment to the team in root cause analysis, documentation, and good practices.
  • Effective communication with business, PMs, and technical areas to ensure operational continuity and continuous improvement.

Benefits

  • 100% nominal scheme
  • Prestations de Law
  • Vouchers for cafeteria

Requirements Summary

5+ years of SAP SD experience, team management, and SLA compliance