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Softtek
SD Agent Colombia Proficient
Join Softtek as a Service Desk Agent in Bogota, Colombia. Provide 1st level IT support using ServiceNow, M365, and SAP. Requires Windows OS and remote support skills.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
Service Desk Agent Proficient position in Bogota, Colombia, providing 1st level support for end-user IT incidents and service requests, troubleshooting and resolving issues, and guiding users on usage of M365 and SAP applications.
Requirements
- Proficient in supporting Windows OS and desktop environments
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic knowledge of SAP GUI and user access issues
- Familiarity with ServiceNow or similar ITSM platforms
- Remote support tools usage (e.g., RDP, AnyDesk, TeamViewer)
- Basic understanding of Active Directory (password reset, account lockout)
- Exposure to ticket escalation and categorization procedures
- Knowledge of basic networking (Wi-Fi, VPN, DNS troubleshooting)
- Experience with printer and peripheral troubleshooting
- Basic software installation and patching knowledge
Requirements Summary
Proficient in Windows OS, Microsoft 365, SAP GUI, and remote support tools, with basic understanding of Active Directory and networking
