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Softtek
TOC Agent Proficient
Join Softtek as a TOC Agent Proficient in Bogota. Monitor OS environments, SAP systems, and utilize ServiceNow for incident documentation. Experience required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 15, 2025
Monitor Windows and Linux OS environments, SAP systems, and job scheduling tools. Document incidents in ServiceNow and collaborate with peers.
Requirements
- Experiencie Monitoring of Windows and Linux OS environments
- Basic SAP system monitoring and alert interpretation
- Familiarity with ServiceNow for ticket documentation
- Understanding of job scheduling tools (e.g., Redwood, Control-M, cron)
- Basic troubleshooting using predefined run books
- Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds)
Requirements Summary
Experience in monitoring, troubleshooting, and documentation
