SD Agent >English Language Support

We’re looking for motivated, engaged people to help make everyone’s journeys better. The role holder will be responsible for acting as a single point of contact for Gategroup internal users, dealing with the management of both routine and non-routine incidents, problems, and requests.

Requirements

• Technical Capability: Works under supervision, supporting standard technical queries related to a single product/small set of products
• Business Awareness: Develops an understanding of company’s environment and service delivery requirements
• Process: Documents actions taken in resolving routine user’s enquiries ensuring established processes/systems are followed
• Problem Solving: Takes ownership for listening to and understanding basic user’s problems asking relevant questions to resolve typically known problems within required timescales
• Service Level: Escalates issues as necessary to deliver required service level and meet or exceed company’s expectation/SLAs
• Team Working: Acts as a global team player and is viewed by colleagues as a helpful and effective member of the team
• Personal Development: Takes ownership of own development and has a development plan in place

Benefits

• Competitive salary
• Opportunities for personal development and growth
• Collaborative and dynamic work environment