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Softtek
SD Agent Proficient
Join Softtek in Bogota as an SD Agent Proficient. Support IT incidents using ServiceNow, M365, and SAP. Requires Windows OS and remote support skills.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 14, 2025
Support end-user IT incidents and service requests, provide first-level support, troubleshoot and resolve issues, guide users on M365 and SAP applications.
Requirements
- Experience in supporting Windows OS and desktop environments
- Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Basic knowledge of SAP GUI and user access issues
- Familiarity with ServiceNow or similar ITSM platforms
- Remote support tools usage (e.g., RDP, AnyDesk, TeamViewer)
Requirements Summary
Experienced in Windows OS, Microsoft 365, SAP GUI, and ServiceNow
