Senior Analyst, Data and Service Operations

Shape a better tomorrow by joining AIA Digital+ as a Senior Analyst, Data and Service Operations. As a technology, digital, and analytics innovation hub, AIA Digital+ empowers employees to make a difference in the lives of millions. The role involves coordinating and responding to incidents, conducting data mining and analytics, and ensuring high levels of customer satisfaction.

Requirements

• 1+ years of experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
• 1+ years of experience in using ITSM tools (e.g. ServiceNow, BMC)
• Diploma/Degree in Business IT or Computing
• Ability to work on shift 24/7
• Proven experience in ITIL
• Sound understanding of IT operating model design and best practices
• Ability to demonstrate independent leadership, judgment, and decision making

Benefits

• Build a career with a company that helps millions live healthier, longer, better lives
• Opportunities to learn, contribute, and thrive in a dynamic environment
• Endless opportunities to develop skills and grow professionally