Senior Analyst, Data and Service Operations

Join AIA Digital+ as a Senior Analyst, Data and Service Operations and shape a better tomorrow by coordinating and responding to incidents and service requests, conducting data mining and analytics, and delivering a high-quality customer experience.

Requirements

• 1+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
• 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
• Diploma/Degree in Business IT or Computing
• Able to work on shift 24/7
• Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale.

Benefits

• Build a career with us as we help our customers and the community live healthier, longer, better lives