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Takeda
Senior Business Analyst - ServiceNow CSM
Senior Business Analyst - ServiceNow CSM at Takeda, Bengaluru. Design CSM & S2P solutions, analyze user needs, architect ServiceNow platforms. 6+ yrs required.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
October 9, 2025
Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.
Requirements
- Bachelor's degree or higher in Computer Science/Information technology; or relevant work experience
- 6+ years of experience in architecting and designing ServiceNow solutions
- 3+ years specifically focused on Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules
- Strong understanding of CSM & S2P processes and how they can be automated and improved using ServiceNow CSM and S2P modules
- Proven ability to analyze and interpret CSM and Finance data, align business strategies, and develop actionable insights
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
Requirements Summary
Bachelor's degree or higher in Computer Science/Information technology; 6+ years of experience in architecting and designing ServiceNow solutions; 3+ years specifically focused on Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules
