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Convera
Senior Business Analyst & PMO support
Senior Business Analyst & PMO support at Convera (Peterborough, ON). Drive automation delivery & process optimization using ServiceNow, UiPath, Power Automate. Governance, documentation, stakeholder management. Competitive salary, bonus, hybrid, benefits.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Governance, Risk, and Compliance
Workflow Automation
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 3, 2025
The Senior Business Analyst & PMO support plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control.
Requirements
- Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation
- Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains
- Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation
- Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence
- Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting
- Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics
- Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered
- Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions
- Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively
Benefits
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work (hybrid model)
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)
Requirements Summary
5-10 years of experience with UiPath and Power Automate, skills in Jira, Confluence, ServiceNow, Lucid, and Smartsheet, and a deep understanding of automation governance and delivery frameworks
