Senior Command Center/ Incident Manager in Banking Domain

Capco is seeking a Senior Command Center/Incident Manager in Banking Domain to monitor, manage, and support their IT infrastructure. This role operates 24x7 and is a first line of defense for incident response, proactive performance optimization, and timely issue resolution. The role involves real-time monitoring, incident management, event correlation, communication, and collaboration within a high-pressure environment.

Requirements

• Monitor enterprise infrastructure, applications, and services.
• Detect and respond to system alerts, outages, and degradations.
• Log incidents, perform initial diagnostics, and escalate to appropriate teams.
• Analyze system and application events to identify trends and potential threats.
• Act as a central communication point for major incidents.
• Runbooks and SOPs to maintain knowledge base.
• Automation & Tooling Support.

Benefits

• Innovative thinking
• Delivery excellence
• Thought leadership
• Career advancement
• Diversity & Inclusion