Senior Consultant - SAP Analytics Service Analyst

We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca's new SAP analytics and AI capabilities. As an SAP Analytics Service Analyst, you will contribute to ITIL-based process design, service introduction, definitions of service metrics, change management, and managing operations on ServiceNow.

Requirements

• Proven experience of service management
• Good hands on with ServiceNow
• Good hands on with JIRA
• Good understanding of ETL processes
• Good with Data reconciliation
• Service management on a 24x7 business critical platform for a global company
• ITIL qualification
• Technical support to end-users, ensuring effective utilization of SAP analytics tools
• Conduct workshops and training sessions to improve user competency in data analysis tools
• Collaborate with IT and business teams to integrate various data sources and systems with SAP analytics
• Assist in the development and implementation of new analytics solutions and enhancements
• Ensure compliance with data governance policies and maintain standards for data accuracy and security
• Implement best practices for data management and analytics reporting
• Team leadership and building teams
• Managing outsourced service providers
• Familiarity with regulatory frameworks (GxP, GPDR, SOX)
• Knowledge of SAP ecosystems, including SAP S/4HANA, SAP Analytics Cloud, SAP Datasphere and Collibra
• Process digitisation and automation
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in pharmaceutical, healthcare, or manufacturing industries
• Knowledge of Agile or hybrid project delivery methodologies