Senior Consultant, Solutions Delivery - Technology Office

As a Senior Consultant specializing in ServiceNow, your role will be pivotal in driving significant enhancements and innovations to our platform, thereby empowering our Canadian firm's operations. You will be operating within a highly collaborative setting, utilizing specialized tools that facilitate seamless virtual interaction across diverse locations and time zones.

Requirements

• A bachelor’s degree or relevant industry experience.
• 5+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution.
• Experience with ServiceNow Configurations for at least 3-4 large/complex application development projects end to end.
• Experience with at least 1 of following areas of the ServiceNow platform: ITSM (IT Service Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management), HRSD (HR Service Delivery), LSD (Legal Service Delivery), ITAM (IT Asset Management), IT Operations Management (ITOM), Virtual Agent, NowAssisst.
• The ability and willingness to be hands-on with the platform as necessary to ensure group success.
• Experience in Agile methodology (SAFe/Scrum) and working with global teams.
• ServiceNow CSA certification is a must.

Benefits

• Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.
• A competitive base salary and variable pay opportunities.
• A wide array of initiatives that differentiate us as a people-first organization.
• On top of regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.