Senior Consultant, Zoom

TTEC Digital is seeking a Senior Consultant to develop, test, and deliver the Zoom Contact Center software platform. The ideal candidate will have hands-on technical experience with call center technologies and business consulting experience. The role involves implementing the Zoom Contact Center software, configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions, and mentoring software engineers.

Requirements

• 3 or more years of experience in Zoom Contact Center and UC environments
• Experience with enterprise level CCaaS architecture for complex business needs
• Excellent customer-facing presentation skills
• Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
• Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
• Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
• Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
• 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
• 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
• Experience with Conversational AI platforms highly desired
• Network infrastructure experience
• Experience creating and presenting to executive level stakeholders (technical and non-technical)

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off