Senior CRM Account Executive

The Senior CRM Account Executive will oversee market success of ServiceNow's CRM Solutions, developing sales strategies, building relationships with C-suite personas, and collaborating with virtual teams to deliver 'art of the possible' demonstrations. The role requires experience in leveraging AI, solution sales, and CRM-related business processes, as well as ability to communicate complex issues in simple terms and forge strong business relationships.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management / CX / CPaaS / CCaaS / SOM vendor
• An understanding of the CRM, CX or CSM solution-related business processes
• Experience leading virtual or matrixed teams
• Ability to understand broad, macro-level business IT needs for a prospective client
• Extensive sales experience within complex software or platform solutions
• Deep industry knowledge of either Retail, Automotive or Manufacturing
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
• Able to thrive in a fast paced, growing, deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Diverse and inclusive work environment