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Logicalis
SENIOR CUSTOMER EXPERIENCE ANALYST
Senior Customer Experience Analyst at Logicalis, Putrajaya. Lead service desk operations using ServiceNow ITSM modules (Incident, Request Management). Manage SLAs, team training, process improvement. Requires 5yrs experience, IT degree, ITIL Foundation cert.
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 24, 2025
The Senior Customer Experience Analyst is responsible for overseeing the day-to-day operations of the service desk team, ensuring efficient IT support services and meeting SLAs and customer satisfaction goals.
Requirements
- Incident & Request Management
- Customer Transition & Onboarding
- Process Improvement & Service Quality
- Customer Satisfaction & Stakeholder Management
- Reporting & Metrics
- Training & Development
Benefits
- Supportive team environment
- Pick your own adventure
- Breadth of experience and purpose
- Flexible, modern, working arrangements
Requirements Summary
5 years of experience in Service Desk Role, Bachelor's degree in IT, ITIL Foundation certification
