Senior Customer Success Manager - Enterprise Industries

ServiceNow is seeking a Senior Customer Success Manager to be a trusted advisor for their enterprise customers. This role focuses on building long-term relationships, driving adoption, and ensuring customers realize the full value of their ServiceNow platform. The successful candidate will develop strategic growth plans, proactively address customer needs, and collaborate with internal teams to deliver seamless customer experiences.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Strong knowledge of ServiceNow or similar SaaS platforms.
• 8+ years of experience working in a technology-driven, consultative environment.
• Proven Customer Success Track Record.
• Strong interpersonal and analytical skills.
• Excellent communication skills.

Benefits

• Competitive Salary
• Comprehensive Healthcare Benefits
• Paid Time Off