ServiceNow STC - Independent Consultant/Freelance - EMEA

R5 Labs is seeking an ServiceNow Independent Consultant to lead projects focused on Customer Service Management (CSM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and IT Operations Management (ITOM). The role involves solution design, implementation, consulting, process enhancement, and stakeholder collaboration, working directly with clients in the EMEA region. R5 Labs specializes in ServiceNow and has established partnerships with Edgemony and Product Heroes.

Requirements

• Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM, SPM, ITAM, and ITOM modules.
• Strong knowledge of ServiceNow platform customization, including JavaScript scripting, REST/SOAP API integrations, workflows, and automation.
• Certified Implementation Specialist (CIS) certifications in CSM, SPM, ITAM, or ITOM modules.
• Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules.
• Excellent written and verbal communication skills.
• Demonstrated ability to effectively manage remote projects and stakeholders.
• Fluency in English is mandatory.

Benefits

• Remote-First Culture
• Collaborative Environment
• Professional Development
• Impact-Driven Projects