Senior Customer Success Manager - Financial Services

As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment.

Requirements

• 8+ years of experience working in a technology-driven, consultative environment where you’ve helped customers deploy and derive value from digital solutions.
• Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.
• Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.
• Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion.

Benefits

• 401k Matching
• Generous Paid Time Off
• Relocation Assistance
• Tuition Reimbursement