Senior Customer Success Manager - Financial Services

ServiceNow is seeking a Senior Customer Success Manager to be a trusted advisor to clients, guiding them on their post-sale journey and maximizing the value of ServiceNow solutions. The role involves building strategic relationships, driving adoption, ensuring business outcomes, and ensuring a seamless customer experience. This position focuses on operational excellence and continuous collaboration to ensure customer success and innovation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Strong knowledge of ServiceNow or similar SaaS platforms.
• 8+ years of experience working in a technology-driven, consultative environment.
• Proven Customer Success Track Record.
• Relationship Building.
• Analytical & Problem-Solving Skills.
• Entrepreneurial Mindset.
• Collaborative and Cross-Functional: Team player with ability to work across multiple internal functions.

Benefits

• Competitive Salary
• Professional Development
• Opportunity for Impact