.svg)
ServiceNow
Senior Customer Success Manager
Join ServiceNow as a Senior Customer Success Manager in Glattbrugg. Leverage your expertise to drive product adoption and client success on the ServiceNow platform.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 28, 2025
ServiceNow is seeking a Senior Customer Success Manager to advise and guide clients on the value of their ServiceNow platform. This role focuses on building lasting relationships, driving product adoption, and ensuring client success through strategic guidance, data analysis, and collaboration with internal teams. The ideal candidate will be a trusted advisor and expert in their field.
Requirements
- Driving Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience.
- Strategic Guidance: Build trusted advisor relationships with key stakeholders.
- Customer Success & Adoption: Drive adoption and product utilization.
- Create Tailored Success Plans: Develop personalized success plans for each customer.
- Lead Issue Resolution: Proactively monitor customer health and escalate issues.
- Drive Innovation and Advocacy: Share customer success stories and promote continuous improvement.
Requirements Summary
8+ years of customer success experience, including SaaS, AI integration, or similar. Strong analytical, communication, and partnership skills. C-level German/French/English fluent
Apply now
Glattbrugg
|
Schwybrzeugung
Switzerland
Senior
In-Person
Contract / Temporary
