Senior Customer Success Manager

ServiceNow is seeking a Senior Customer Success Manager to be a trusted advisor and single point of contact for a portfolio of customers. This role focuses on guiding customers through the post-sale experience, driving adoption of ServiceNow’s platform, and identifying growth opportunities. It involves building strategic relationships, providing data-driven insights, and collaborating with internal teams to ensure a seamless customer journey and drive innovation. ServiceNow is a global market leader with over 85% of the Fortune 500 customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Strong knowledge of ServiceNow or similar SaaS platforms.
• 8+ years of experience working in a technology-driven, consultative environment.
• Proven Customer Success Track Record.
• Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders.
• Strong analytical & problem-solving skills.
• Entrepreneurial mindset.
• Collaborative and cross-functional ability.
• Excellent communication skills.
• Right to work in the country.