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ServiceNow
Senior Customer Success Manager
Join ServiceNow as a Senior Customer Success Manager in Munich. Leverage your 8+ years in SaaS to drive customer value and maximize ServiceNow investments.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2025
This Senior Customer Success Manager role involves guiding a portfolio of ServiceNow customers, building long-term relationships, and ensuring they achieve business outcomes through personalized guidance, data-driven insights, and seamless collaboration. The ideal candidate will be a trusted advisor focused on maximizing ServiceNow investment and driving customer value.
Requirements
- Experience in leveraging AI in work processes
- Fluent German and English (C-level)
- 8+ years experience in SaaS or IT
- Proven Customer Success Track Record
- Strong interpersonal skills
- Strong analytical & problem-solving abilities
- Entrepreneurial mindset
- Excellent communication skills
Requirements Summary
8+ years in tech, strong analytical skills, & fluent German/English. Customer success experience with ServiceNow is essential
