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ServiceNow
Senior Customer Success Manager
Join ServiceNow as a Senior Customer Success Manager in Amsterdam. Leverage your 8+ years of SaaS experience and ServiceNow expertise to drive customer success and adoption.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 24, 2025
ServiceNow is seeking a Senior Customer Success Manager to guide their customers through the full lifecycle of their ServiceNow investments. This role focuses on building strategic relationships with customers, driving adoption, and ensuring they achieve business objectives. The position requires a blend of strategic thinking, customer relationship management, and operational excellence.
Requirements
- Experience in integrating AI into work processes.
- Strong knowledge of ServiceNow or similar SaaS platforms.
- 8+ years of experience in a technology-driven environment.
- Proven Customer Success Track Record.
- Strong interpersonal and relationship-building skills.
- Analytical & Problem-Solving Skills
- Entrepreneurial Mindset
- Collaborative and Cross-Functional skills
- Excellent Communication skills
Requirements Summary
8+ years exp in SaaS/IT, strong ServiceNow knowledge, and customer success experience are key. Analytical & communication skills are also required
