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Coveo
Senior Customer Success Manager, Knowledge
Senior Customer Success Manager at Coveo (Montreal). Drive product adoption and customer alignment using knowledge management expertise. Requires 5+ years CS experience, CRM proficiency, and SaaS deployment knowledge. Lead engagement strategies.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 9, 2025
The Senior Customer Success Manager will collaborate with customers to ensure alignment with business outcomes, enhance engagement, and foster product adoption. The role involves providing outstanding customer experiences, growing customers' understanding of features and capabilities, and advocating for customer needs across departments.
Requirements
- 5+ years of experience in a similar customer success role or in a solution consulting role
- 3+ years of experience with using CRM (Salesforce preferred) and with Self-Service, Community, and/or Contact Center solutions
- Leadership experience in contact centers, technical support, knowledge management, or business operations
- Experience in deploying SaaS solutions
- Experience with BI tools
- Practical application of understanding technical concepts
Requirements Summary
5+ years of customer success experience, CRM skills, and leadership experience
