Senior Customer Support Engineer

Join Collibra's Escalation Management team as a Senior Customer Support Engineer. Manage and resolve escalated customer issues, working with stakeholders across the organization to ensure customer satisfaction and improve processes.

Requirements

• 5+ years of experience handling customer escalations or working in a customer-facing support role in fast paced software/technology environments.
• A bachelor's degree or equivalent related working experience is required.
• Ability to communicate effectively with customers and other stakeholders (both technical and non-technical) and be able to cultivate strong working relationships cross-functionally to drive effective teamwork and communication.
• Experience working with relevant tooling including ticketing systems such as Zendesk and ServiceNow, and dashboard tools such as Zendesk Explore and Tableau.
• Ability to identify root causes, analyze issues, and develop solutions.
• Ability to manage multiple tasks and prioritize work effectively.
• Be able to technically understand products and services supported.

Benefits

• Flexible benefits program
• Competitive compensation
• Health coverage
• Time off