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NICE
Senior Dedicated Support Engineer
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 3, 2025
NiCE is seeking a Senior Dedicated Support Engineer to deliver proactive and reactive support to large enterprise customers, serving as a trusted advisor and technical liaison. The role focuses on incident management, change control, compliance, and governance within a managed services environment. This is a role requiring daily interaction with customers and a blend of troubleshooting, collaboration, and operational excellence.
Requirements
- Service-oriented customer communication
- Excellent documentation skills
- Strong understanding of SQL and database management
- Familiarity with Avaya AES, Cisco CTI integration
- Knowledge of Ticketing systems (ServiceNow, Remedy, ITSM tools)
Benefits
- Competitive salary
- Opportunity for career growth
- Inclusive work environment
Requirements Summary
Bachelor's degree in tech field or equivalent. ITIL foundation, MS certifications, basic networking. Familiarity with ticketing systems
