Senior Desktop Systems Specialist

Extreme Networks is a global networking leader that provides end-to-end, cloud-driven networking solutions. As a Senior Desktop Systems Specialist, you will work with a team to provide quality technical service and support to employees, ensuring a strong customer-focused attitude. The role will involve setup, configuration, and installation of PCs, resolving technical support issues, and managing IT equipment for the local site office.

Requirements

• 5+ years experience working in a corporate help desk environment directly supporting end users
• Excellent interpersonal skills as required to work effectively with people at all technical skill levels
• Exceptional oral and written communication skills as necessary to translate complex technical information to general employee base
• Must have advanced experience with Microsoft Windows platform (Windows 11)
• Experience supporting macOS devices is also required
• Experience supporting Microsoft Office 365 productivity tools, including the Office suite, Microsoft OneDrive and Microsoft Teams
• Knowledge of ITIL framework and ITSM processes such as Incident, Problem, Change, and Knowledge Management Processes
• Experience using AI tools to solve day-to-day problems
• Demonstrated ability to provide face-to-face, telephone and email support
• Ability to effectively prioritize and multi-task multiple lines of work, including on-demand tasks
• Ability to troubleshoot PC software and hardware effectively to determine root issues and apply appropriate solutions
• Familiarity with issue & request tracking using a service management tool
• Experience with ServiceNow IT Service Management is a plus
• Network management knowledge – DHCP, DNS, routing, switching
• Working experience with Wi-Fi networks (administration and troubleshooting)
• Experience with enterprise antivirus (Microsoft Defender) a plus
• Working knowledge of Active Directory nice to have
• Familiarity with modern cloud device management (AutoPilot, Intune, Microsoft Entra) a plus

Benefits

• Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.